FAQs
1. What types of products do you sell?
We offer a wide range of products including bathroom and kitchen panels, luxury vinyl plank (LVP), laminate flooring, carpet, and installation hardware like screws. We specialize in high-quality, durable solutions for home improvement projects.
2. Do you offer free shipping?
Yes, we provide free shipping on all orders. This offer applies to all products across our store.
3. How do I know which flooring option is right for my space?
Our team is here to help! You can contact us for expert advice on selecting the best flooring for your needs, whether it's luxury vinyl plank (LVP), laminate, or tile.
4. Can I get samples of your products?
Yes, we offer product samples for our Fibo panels and other items, so you can see the quality and color options before making a decision.
5. What areas do you ship to?
We currently ship across the United States, ensuring that customers from all regions can access our premium products.
6. Do you offer installation services?
While we don’t provide installation services directly, our products come with detailed instructions for DIY projects, and we can recommend trusted professionals in your area.
7. What is your return policy?
We accept returns within 30 days of purchase, as long as the items are in their original condition and packaging. Please contact our support team to initiate the return process.
8. How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to check the status of your delivery.
9. Are your flooring products durable and easy to maintain?
Yes, all our flooring products, including LVP and laminate, are designed to be durable, easy to install, and simple to maintain, making them a perfect choice for both residential and commercial spaces.
10. Can I speak to someone for help with my order or a product question?
Absolutely! You can reach our customer service team via email at ordersf1@pglongllc.com during business hours for any assistance you need.